It's Christmas time and everyone of the Owens prefers not to do the usual tradition. And Belvedere is not exactly joyful. So Wesley does a little snooping and thinks it's because he has a lost love. So he brings her over and everyone is shocked to see who she is.
North Pole elves meet an elf toy sales rep. Traditional toys developed here are being outdone by other global toy manufacturers, including Crandall Toys, one of the worst. They must expand their toy lines into new directions. The elves must retrain and succeed, or failure means they may need to be outsourced to other manufacturers. Can they survive?