A rowdy, unorthodox Santa Claus is fighting to save his declining business. Meanwhile, Billy, a neglected and precocious 12 year old, hires a hit man to kill Santa after receiving a lump of coal in his stocking.
On Christmas Eve, a hardened detective and her DA boyfriend are each informed that the other has been kidnapped. As the world closes for the holiday, they are locked out of their computers and phones and must follow the demands of the menacing voice giving them orders. This leads to a snowy night of cat-and-mouse thrills as the two fight for their survival.