Clint, Nate, and Beverly try to arrange a memorable Christmas for Raul, who misses his mother. Nancy is annoyed when the clinic's gift exchange requires her to get something for Dr. Crane. Clint clashes with Dr. Crane over pro bono medical care for sidewalk Santas. Dr. Derek's wife goes into labor.
Max, the Christmas angel, returns in a new story as he attempts to reunite a fallen hero with his family and bring dreams back into the life of a nurse struggling to save her E.R. from being closed. /// A woman and a photojournalist try to track down a mysterious Christmas hero with the help of an angel.