Given up for adoption and placed in foster care at a young age, writer Halle Downing receives the blessing of a lifetime when she is invited to spend Christmas in New Orleans with the biological family she never knew she had.
It's the holiday season at St. Denis; Alex and Ron care for a patient whose diagnosis is not what it seems; Joyce enlists Serena's help to boost St. Denis' online presence; Bruce and Matt help a Santa in need.
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